fancywin bd Privacy Policy

fancywin bd collects the following information to operate its services properly. We collect only what is necessary to provide services, ensure security, and meet legal obligations.

2.1 Registration and Identity Information

When creating an account, we collect:

• Full name and date of birth
• Username and password (stored in encrypted form)
• Email address
• Mobile number
• National ID or passport number (for identity verification)
• Permanent or current address

2.2 Financial Information

We collect payment-related information for deposits and withdrawals. Transactions on our platform can be made via bKash, Nagad, Rocket, Upay, and bank transfer. Records of these transactions, account numbers, and related details are retained. We never store full card numbers or banking PINs.

2.3 Technical and Usage Information

The following is collected automatically while you use the platform:

• IP address and device identifiers
• Browser type and version, operating system
• Login time, session duration, and browsing activity on the platform
• Betting and gaming history
• Login logs and security incident records

2.4 Communication Information

When you contact our support team via live chat or email, we keep a record of that conversation. This is used to improve service quality and to resolve disputes.

fancywin bd shares your personal information with third parties only in the limited circumstances described below. In each case, we ensure that the receiving party also adheres to appropriate privacy standards.

4.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and banks), technology infrastructure, and cybersecurity. These organisations may only use the information for the specified purpose — not for anything else.

4.2 Game Software Providers

Evolution, Pragmatic Play Live, Spribe, and other game studios may have access to limited technical data in order to run specific game services. These providers are contractually bound to comply with our privacy standards.

4.3 Legal Obligations

If disclosure of information is required by a valid order from a Bangladeshi court, government authority, or law enforcement agency, we will comply with the law. Where possible, we will notify you in such cases.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may also be transferred. Should such a change occur, we will inform you in advance by notice, and the new entity will also comply with this Policy.

fancywin bd follows industry-standard technical and organisational measures to keep your information secure.

6.1 Technical Safeguards

• SSL encryption: All data between your browser and our servers is encrypted using SSL. You can confirm this by looking for the padlock icon in your browser's address bar.
• Password hashing: Your password is never stored directly — only its encrypted hash is kept.
• Two-step verification: OTP and additional verification are required for suspicious login attempts.
• Firewall and monitoring: 24/7 server monitoring and automated threat detection systems remain active.

6.2 Organisational Safeguards

• Only authorised staff may access user data, and only when required for their work.
• Regular staff training on data security is provided.
• A procedure exists for notifying affected users within a defined timeframe in the event of a data breach.

As a registered user of fancywin bd, you have the following rights regarding your own information. Contact the support team to exercise these rights.

• Right to know: If you want to know which of your details we hold and what they are used for, we are obliged to give you a specific answer.
• Right to correction: If there is an error in your stored information, you can request that it be corrected. Your name, email, mobile number, and address can be updated as needed.
• Right to deletion: In certain circumstances, you can request that your information be deleted. However, this may not be fully possible where legal obligations or ongoing disputes apply.
• Right to restrict use: You can request that we stop using your information for a specific purpose.
• Right to withdraw consent: You can withdraw your consent for any processing that is based on consent at any time.
• Right to file a complaint: If you see a problem with how we manage your data, you can raise a complaint directly with our support team.

If you have questions about any of your rights, you may also find answers in our FAQ section.

fancywin bd may update this Privacy Policy from time to time. Amendments may be made due to expansion of services, use of new technology, or changes in law.

For significant changes, we will notify users via their registered email or through a notice on the platform. The date of the change will always be shown in the "Last updated" section at the top of this page.

If you continue using the platform after a change, you will be considered to have accepted the updated Policy. We therefore recommend visiting this page regularly.